Refund policy

All sales on ComeInsideKitty! are final.

We do not offer refunds or returns for any reason, including but not limited to change of mind, accidental purchases, incorrect selection, or dissatisfaction after delivery.

Exchanges (Defective Items Only)

We offer replacement exchanges only in the rare event that an item arrives defective or damaged.

To be eligible for an exchange:

You must contact us within 48 hours of delivery
Provide clear photo or video evidence of the defect
Share your order number and delivery confirmation

Once verified, we will arrange a replacement of the same item.
Refunds will not be issued under any circumstances.

What Is Not Considered a Defect

The following do not qualify for exchange:

Change of mind
Wrong size, color, or variant selected by the customer
Minor color or appearance differences due to screen display
Normal wear and tear
Damage caused after delivery or improper use

Non-Returnable & Non-Exchangeable Items

The following items are final sale and not eligible for return, refund, or exchange:

Sale or discounted items
Gift cards
Personalized or custom products

Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

Immediate order review
Submission of delivery confirmation, policy acceptance, IP logs, and communication records to the payment provider
Restriction from future purchases

Contact

For valid defective-item exchange requests only, contact:
mail@comeinsidekitty.com