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Purr-fect SALE: Add 2 items to your cart and get 20% off! 🐱

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Payment Policy

Definitions

Seller refers to the entity or individual who owns the website and is responsible for fulfilling the order placed by the buyer.

Buyer refers to the person or entity who places an order for goods or services on the website.

Goods or services refer to the products or services that the buyer orders from the seller.

Payment

Payment for goods or services is due upon completion of the order. If payment is not received or the payment method is declined, the order will not be fulfilled, and no items will be shipped. The buyer forfeits ownership of any items due to non-payment. Payment can be made using major credit cards such as Visa, MastercardAmerican Express, Discover, JCB, Diners Club, and Apple Pay.

Shipping Policies

The buyer is responsible for paying the shipping cost as calculated by the seller at the time of purchase. If an item is lost during shipping, the seller will refund the total cost of the item, including shipping, to the buyer. Shipping costs may increase for rush orders or international shipping. The seller takes reasonable steps to protect the goods or services during shipping to prevent loss, damage, or destruction.

For more information on our shipping policies, please refer to our Shipping Policy page.

Refund/Return Policy

Items can be refunded or returned if the buyer notifies the seller within 30 days of the purchase date. The buyer must contact the seller by email or through the customer account page on the website to initiate a return process. Please note that not all merchandise is returnable, and the buyer is responsible for any shipping charges incurred when returning merchandise.

For more detailed information on our refund/return policy, please refer to our Return Policy page.

Cancellation

The buyer may cancel an order up until the payment has been processed. Once payment is processed, the buyer is responsible for payment.

Complaints

If the buyer has any complaints about the goods or services purchased, they should contact our support team via email. While we cannot guarantee a resolution to every complaint, we will review each case individually and respond to the buyer.

Legalities

The seller is not responsible for any health or safety concerns that arise once the buyer has received the goods or services. If the buyer experiences harm from the purchased items, the seller is not liable. Any disputes that arise from the use of the website are subject to the laws of the state in which the seller operates.

Please note that these billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions